fbpx
FAQ Independent Supported Living

Comfort ∙ Security ∙ Friendship

What is included in the price?

* All utilities
* Regular maintenance services
* Cable TV, Internet services and Telephone
* Two meals daily, plus snacks and beverages
* Housekeeping services and laundering of linens and towels weekly
* Emergency response system
* Medication Administration (Basic Package)
* Plus much more!

Are we able to access other services?

We want you to have options that will best suit your lifestyle and needs. Breakfast meal plan, personal laundry, shower/bath assistance and additional care and medication services, underground parking and storage lockers can be purchased for additional fees.

Will I be able to bring my pet to live with me at Harmony Hill?

We understand that pets are beloved members of your family, and we are happy to welcome them to Harmony Hill. We do expect that you will take full responsibility for your pet, feeding, caring and walking them as required. Please ask about our pet policy before bringing your pet to live with you in your new home.

Can I bring my own furniture and personal accessories to decorate my new home?

Yes, we encourage you to do so. It would not be your home if you were not surrounded by your personal treasures. You are welcome to bring your own furniture, pictures, drapes, bed linens, towels, plants and other items that will make you feel at home.

Can I do my own laundry?

Resident laundry rooms are located on each floor in the Orchard Building for your personal use. For a nominal fee, you may also choose to have our staff do your laundry on a weekly basis, giving you more time to enjoy other things.

Can I come and go as I please?

Absolutely you can. For fire and safety purposes, we simply ask that you sign out when leaving and sign back in once you return. The sign out and in book is located at the Front desk. We also encourage your friends and family to sign in and out when visiting.

* Covid-19 restrictions are in place. Please inquire about current parameters.

Is the building secure?

All exterior doors are secured at night and you will have your own personal key to come and go as you please. We have a minimum of two team members in the building overnight.

What happens if my care needs change?

We recognize that needs may change from time to time. Provided our professional staff can safely care for you, our Director of Care and care team will be pleased to prepare a customized care plan designed to meet your needs.

What if I need emergency assistance?

There is professional staff in the building 24 hours a day to ensure your safety. In the case of an emergency you need only to push the button on your pendant, bracelet or emergency device to access the care team.

When can my family and friends visit?

Visiting hours are anytime. Family and friends are welcome to join you for a meal, or even overnight. If you have adequate space in your suite, you are welcome to have a short-term guest stay with you for a limited amount of time. Family and friends from out of town are also welcome to enjoy a “hotel stay” with us which includes meals at a very reasonable rate, provided there is a suite available at the time. For fire and safety purposes we ask that you notify us of the arrival and departure dates of your guests. We also ask that you notify the dining staff of guests so that we can ensure that a table is set to include your guests.

* Covid-19 restrictions are in place. Please inquire about current parameters.

Do I have to sign a lease?

We are licensed under the Retirement Home Authority and are required to have all residents sign a Financial Agreement in order to ensure everyone is aware of their rights and the standards of Harmony Hill. At the time of signing, charges for all services will be explained and provided in writing so you are well informed. You are never tied to a long-term agreement and only need to give 30 days’ notice should you wish to leave Harmony Hill for any reason.

We are always here to help. If you have any other questions, don’t hesitate to contact us anytime.